These Terms & Conditions (hereby referred to as "Terms") serve to govern the use and access of our dashboard and correspondence with our users, (hereby referred to as "Services").
We refer to a user as to any person aged 18 or over who created either a free or a Premium bio.fm account.
Thank you for looking into our Terms, because these T&Cs affect legal rights, including dispute resolution in our respective jurisdiction.
By using bio.fm, you agree to these Terms & Conditions.
Password & Data Storage
Using bio.fm Services
Do not misuse our Services in any way or form.
For instance, do not try to interfere with our Services or attempt an access method other than through our dashboard.
You may use our Services only as permitted by law, including applicable export and re-export control laws and regulations. We may suspend or stop providing our Services to you if you do not comply with our terms or policies or if we are investigating suspected misconduct.
It is your sole responsibility to comply with Instagram rules and any legislation that you are subject to. Using our Services is deemed an own-risk basis, meaning you are responsible for any issues that you encounter with the Instagram platform.
When using our Services you agree that refund requests are processed at the sole discretion of bio.fm.
If you feel you are eligible for a refund, the decision is ultimately taken by bio.fm. Refunds are processed in a reasonable manner.
For example, if bio.fm never worked for you because of a technical error from our side, you will be refunded the full amount.
But if you are just not satisfied with your results, your request may be taken into consideration. bio.fm reserves the right to honor or deny refund requests at its sole discretion.
You Must Be Aged 18 or Over to Use bio.fm
Services provided by bio.fm are strictly unavailable to children under the age of 18. If a child under the age of 18 has provided us with their information without a consenting parent/guardian, please contact us immediately.
The Customer Is Bound to Contract Periods
These Terms remain in effect until the end of the Customer's billing cycle. The Customer is entitled to cancel their contract with us without prior notice or given reason. The Customer is required to cancel their billing at least ONE (1) day prior to the following billing cycle. Otherwise, the Customer is obliged to fulfill the last month of billing prior to cancellation.
Please note that not using an account does not cancel the subscription and related charges.
Billing Cancellation Example
For instance, if your next billing cycle starts on the 27th of June 2019 and you cancel your account on the 26th of June, you won’t be charged for the next billing cycle that would start on the 27th of June 2019 till 26 th of July 2019.
You will pay only for the supplied services for the period 25th of May 2019 to 26th of June 2019.
Even if you cancel your account on the 20th of June 2019 and your next billing cycle starts on the 27th of June 2019, you will still pay for the whole billing cycle up to 26th of June 2019.
On the other hand, if your next billing cycle starts on the 27th of June and you cancel your account on the 27th of June, you will be charged the full price for that month (27th of June 2019 up to 26th of July 2019).
The Customer Agrees Services May Be Delayed Or Suspended Under Force Majeure
While bio.fm strives to provide the very best services to the Customer, unforeseeable circumstances may prevent our application to function and to fulfill its purpose.
Otherwise known as "Superior Force," a "Force Majeure" is understood as natural disasters, including fire, flood, earthquakes, storms, hurricanes, other natural disasters, war, invasion, acts of hostility, civil war, rebellions, revolutions, insurrections, military coups, terrorist activity, suspension of electricity or phone services. No party is considered liable under said events. Should the Service to the Customer be postponed, suspended, or cancelled under Force Majeure, both the Customer and the Company agree not to hold any party liable.
The Customer Agrees To The Refund Policy as Described
Refund requests are reviewed on a case by case basis. The refund policy as described in the Terms of Service does not serve as a guarantee of refund.
Refunds for annual subscriptions are provided at the sole discretion of the Company. Refunds are not provided for annual subscriptions if the Service is provided as stated. Fulfillment of Service results in cases of non-refund. Should a refund for an annual subscription be provided at the discretion of the Company, the Company may offer only partial refund in accordance to the remaining time on the Subscription minus discount offered on the price.
Refunds When Account Paused
Not using an account means not adding any blocks (Premium or Free, it doesn’t matter) does not cancel the subscription and related charges. It does not pause the subscription itself, meaning it does not affect time until the subscription is renewed or the billing date. We don’t currently credit additional days for days in which the Customer hasn’t added or used any blocks. If you believe you should be refunded for an account that was inactive, please contact Support, refunds will be reviewed on a case by case basis.
Refunds due to Performance Issues
bio.fm isn’t responsible for any of the Customer’s profile performance. This means that the Company and bio.fm isn’t responsible for and not limited to the number of followers a Customer has, the number of times Customer’s blocks were clicked or for any kind of engagement with the blocks built or with the Customer’s profile.
While the Company strives to render Services as best as possible, the Company is under no obligation to fulfill requests of refunds.
Refunds due to Untimely Cancellation
Should the Customer cancel the Billing Agreement with the Company in an untimely fashion, the Company are able to fulfill said refund request at its sole discretion. In most instances, the Customer is offered Services for the rest of the paid month. Should an untimely cancellation occur within a reasonable timeframe as determined by the Company, the Customer may be eligible to a refund.
If you believe you should be issued a refund, please reach out to our support team through the email info[a.t]bio.[dot]fm with full details of your request. While we strive to be as fair as possible when reviewing a refund request, please keep in mind that refunds are usually provided only in extreme circumstances.
Thank you for your understanding and cooperation. Let's grow your social media together!